Privacy Policy

Captures AI ("Captures AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://captures.app ("Site") and our mobile applications available on the Apple App Store and Google Play Store ("Apps").

By accessing our Site and using our Apps, you consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined here, we advise that you refrain from using our services. This policy is designed to help you understand our data handling procedures and your rights in relation to the data we collect.

When you use Captures AI, we collect various types of information to enhance your experience and ensure smooth functionality:

• Personal Information: Name, email address, and login credentials provided during account registration
• Technical Data: Device type, operating system, IP address, and browser type to better understand how our services are accessed and used
• Content Data: Videos, captions, or other files that you upload or create within the app
• Payment Information: Processed through Apple or Google - we do not retain your credit card details
• Diagnostic Data: Crash data and diagnostic information to help identify and resolve technical issues

All collected data is handled with care and in compliance with relevant data protection laws.

The information we collect allows us to deliver, maintain, and continuously improve our services:

• Authenticate you as a user and provide customer support
• Fulfill any requests you make and provide personalized experiences
• Understand how users engage with our services and optimize user experience
• Refine features, enhance AI accuracy, and troubleshoot performance issues
• Send you updates, newsletters, and promotional offers (with your consent)
• Create aggregated and anonymized data for analytics and reporting

Overall, our use of your data aims to create a more personalized, reliable, and secure experience.

We take your privacy seriously and do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: Trusted partners who help us deliver our services (cloud hosting, analytics, customer support)
• Legal Requirements: When legally required to comply with obligations, enforce policies, or protect rights and safety
• Platform Requirements: With Apple or Google when required under their platform terms and conditions

These third parties are bound by confidentiality obligations and are only permitted to use your data in accordance with our instructions. We ensure that any data shared is minimized to what is strictly necessary.

We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Data is securely deleted or anonymized when no longer needed
• Account deletion results in data removal within 30 days
• Some data may be retained in backup archives for legal or operational reasons
• Usage and diagnostic data retained for service performance and reliability

You can request deletion of your data at any time by contacting [email protected]. We regularly review our data retention practices to ensure compliance with evolving legal standards.

Our website uses cookies and similar tracking technologies to personalize your experience:

• Recognize returning users and save preferences
• Analyze traffic and understand usage patterns
• Use third-party analytics tools like Google Analytics
• Improve performance and identify issues

You can disable cookies through your browser settings, though this may affect certain site features. We do not use cookies to collect sensitive personal information or track you across non-affiliated websites.

Captures AI does not knowingly collect personal information from children under the age of 13. Our services are not intended for use by children, and we do not market to individuals under 13.

If we become aware that we have inadvertently gathered data from a child under 13, we will take immediate steps to delete it from our servers. Parents or guardians who believe their child has provided us with personal information are encouraged to contact us immediately.

We will investigate such claims promptly and act in accordance with applicable laws, including the Children's Online Privacy Protection Act (COPPA).

We implement comprehensive security measures to protect your information:

• Encryption: Data transmission and storage encryption
• Access Controls: Secure access controls and authentication
• Security Audits: Regular security assessments and updates
• Trusted Infrastructure: Cloud hosting with robust security protocols

However, no system can be completely secure. Users are responsible for maintaining the confidentiality of their login credentials. We recommend using strong, unique passwords and updating them regularly.

In the event of a data breach, we will notify affected users and authorities in compliance with applicable laws.

Depending on your location, you may have specific rights under data protection laws such as GDPR or CCPA:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to certain types of processing

To exercise these rights, contact us at [email protected] with a clear description of your request. We may need to verify your identity and will respond within 30 days.